Find answers to frequently asked questions about check in times, event space, hotel amenities & more.

Official check-in time is at 3:00 PM, and check-out time is at 11:00 AM.

Late check-out is subject to availability and can only be arranged directly with the reception desk.

Early check-in is subject to availability and can only be arranged directly with the reception desk.

Access to the hotel’s Jacuzzi, sauna, and gym is complimentary, as is access to the Ursa Minor Rooftop Bar & Restaurant. Additionally, parking is free of charge for hotel guests, and shuttle bus service to and from the city center (based on a schedule) is also provided at no cost. Minibar items are complimentary, and a coffee & tea set is available in the rooms, but refills are not provided during the stay.

This depends on the cancellation policy you agreed to during your booking.

Please contact us at +30 2310 504504 or info@portopalace.gr for directions.

There is a free shuttle bus service (based on scheduled times) and a public bus (Bus 31 Voulgari- KTEL) with a fee. For more information, contact +30 2310 504504 or info@portopalace.gr.

The center of Thessaloniki is 2 km away, approximately a 5-minute drive.

Please check availability for the FAMILY ROOM category.

This is possible upon request and subject to availability. Please contact the reservations department directly.

The hotel offers a 300-space outdoor parking lot free of charge for guests.

The central P-Bar operates year-round (8:00 AM – 1:00 AM in winter and 8:00 AM – 8:00 PM in summer). Breakfast is served daily at the Zaytinya restaurant. During winter, lunch and dinner are served at Zaytinya (12:00 PM – 11:30 PM), while in summer, à la carte services are offered at Ursa Minor Rooftop Bar & Restaurant (2:00 PM – 11:00 PM).

Pets are not allowed in rooms or common areas.

Yes, the reception operates 24/7.

The hotel does not offer specially designed rooms for disabled guests.

Complimentary satellite Wi-Fi internet (200 Mbps upload/download) is available throughout the hotel.

These depend on the payment and deposit terms agreed upon during booking. Contact +30 2310 504520 or reservations@portopalace.gr for details.

Breakfast is served from 7:00 AM to 10:30 AM Monday through Saturday and from 7:00 AM to 11:00 AM on Sundays and holidays.

Breakfast is offered as an American-style buffet and includes certified “Greek Breakfast” products.

Please inform hotel staff about your allergies. Allergen information is included in the bar/restaurant/room service menus.

Vegan, vegetarian, and gluten-free options are available at the breakfast buffet and in the à la carte menu.

If you are leaving before 7:00 AM, you can request a packed breakfast. This service is available upon arrangement.

Games such as board games, backgammon, and card games are not permitted in the hotel’s public or dining areas.

The consumption of products from external suppliers is not allowed in any common or dining areas. Food and beverage services are exclusively provided by the hotel.

In accordance with current legislation, smoking, vaping, or the use of tobacco products is strictly prohibited in all rooms and public areas of the hotel. Designated smoking/vaping/tobacco use areas are available.

The hotel offers free wireless internet at 200 Mbps. If higher speed internet is required for an event, prior notice of at least 10 days is necessary. This internet service is subject to an additional charge.

We do not provide live streaming or Zoom services. This service is handled by an external partner at an additional cost.

Technical staff are available to provide support during events but not for the entire duration of the event. If full-time technical support within the venue is required, the service is provided by an external partner at an additional cost.

A safe box is available in all rooms (sized for a netbook). You can also store valuables at the reception desk.

Please contact us at +30 2310 504520 or at groups@portopalace.gr for further information.

Luggage storage is available free of charge in a designated area.

The hotel collaborates with external doctors (charged per consultation). The nearest pharmacy is 1.5 km away.

The Pulse Gym is on the first floor and is complimentary for adult guests, available by appointment. Hours: 7:00 AM – 10:00 PM.

Laundry services are available at an additional cost based on the price list.

Please contact +30 2310 504520 or reservations@portopalace.gr for details.

Room rates include access to the Jacuzzi and sauna at the Pulse Gym. Massage/spa services are charged separately and require a reservation.

There are no combined packages; massage/spa services are charged separately and require a reservation.

Please contact +30 2310 504520 or reservations@portopalace.gr for arrangements.

No bunk beds are available. Extra beds/family rooms can be arranged upon request and subject to availability.

There are no hair salon facilities in the hotel, but an external partner can assist. Contact +30 2310 504504 or info@portopalace.gr for details.

Babysitting services are available upon request. Contact the reception desk for details.

The hotel has two EV charging stations compatible with European electric vehicles, available at an extra cost. Contact +30 2310 504504 or info@portopalace.gr for details.

The hotel features two small water areas (measuring 4 x 3 meters each) on the third floor at Ursa Minor. Access is free for guests and open to external visitors (11:00 AM – 1:30 AM) for €15/person Monday-Friday and €20/person Saturday-Sunday.

The Ursa Minor Rooftop Bar & Restaurant operates during summer months, from 11:00 AM to 1:30 AM, with à la carte services available 2:00 PM – 11:30 PM.

A limited number of rooms offer partial views of the commercial port.

The hotel holds a Green Key certification, renewed regularly, and is committed to environmentally friendly practices.

Triple rooms accommodate up to 3 adults or 2 adults and 1 child. For 2 adults and 2 children, a family room is required.

A pillow menu is available, including down and feather pillows, as well as hypoallergenic linens and pillows upon request.

For the summer months, in outdoor event spaces, the following rules apply: Sunday to Thursday: Until 01:00 Friday, Saturday, and holidays: Until 02:00 For the winter months, in indoor event spaces, the following rules apply: Sunday to Thursday: Until 02:00 Friday, Saturday, and holidays: Until 03:00

The permitted sound level is up to 80 dB.